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Frequently Asked Questions
Using Maternity TENS
How early can the Maternity TENS be used?
At the first sign of any contractions.
Should I practice using the Maternity TENS unit?
You are encouraged to try out the unit when it arrives, so that you are familiar with how it works and the sensation it produces. Remember, the pads are reuseable up to 30 times, as long as you store them correctly.
Can the Maternity TENS unit be lent to a friend?
No, the Maternity TENS units are for single patient use, for specific reasons of hygiene
Can I use Maternity TENS if I am having a caesarean?
Yes, the unit can be used during labour. It can also help with discomfort after the birth by placing the pads next to the scar on Programme A or B.
Getting my delivery
Where can you deliver?
To any address within mainland UK, including Northern Ireland.
How will my order be delivered?
By Royal Mail 2nd class post. In emergencies, we offer special next working day delivery for a small additional cost. Please select your preferred delivery method on the checkout page.
What does delivery cost?
Standard delivery (and the return of rental units) is included in the price. Premium delivery options and prices are offered during checkout.
Deliveries during COVID-19
Royal Mail deliveries are mostly operating at near normal timescales, but unpredicatable delays may still occur in some areas of the UK from time to time.
Royal Mail information about Coronavirus service changes
What if the Maternity TENS rental unit does not arrive on schedule?
Rental units will normally arrive at 37 weeks. If not, then please phone to check with our Customer Care help line on 01372 723434. We will send a replacement unit the next working day.
Why did my Maternity TENS rental unit arrive early?
Rental units are usually sent to arrive at 37 weeks. Around Christmas and some other times, we may send units a little earlier to ensure they arrive in good time. If the unit arrives early, you will not have to return it any earlier.
Cancellation of a rental reservation
Can I cancel my order?
If you cancel a Maternity TENS rental before it is sent out, then a full refund will be given.
If you cancel after the unit has been despatched then no refund can be given, even if it has not been used. This is for reasons of hygiene. Every unit, whether it has been used or not, will be refurbished on its return.
