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Frequently Asked Questions
Placing a Maternity TENS rental order
How soon should I hire a Maternity TENS unit?
You can reserve a Maternity TENS unit as soon as you like and we will deliver it to your door at 37 weeks. Why not book now and tick another thing off your to-do list?
How late can I order?
Normal delivery is by standard post. If a Maternity TENS unit is required urgently, the checkout page will allow you to select a next working-day special delivery service for a small additional cost. Special delivery orders must be placed before 4pm on a working day for same day despatch.
Is it stocked in stores?
The Boots Maternity TENS, MamaTENS and MamaTENS my time units are only available from Boots at this website. Each unit can be hired or bought. Hired units also include a pre-paid envelope for return of the unit after use.
Cancellation of order
Can I cancel my order?
If you cancel a Maternity TENS rental before it is sent out, then a full refund will be given.
If you cancel after the unit has been despatched then no refund can be given, even if it has not been used. This is for reasons of hygiene. Every unit, whether it has been used or not, will be refurbished on its return.
Getting my delivery
What do I do if the Maternity TENS unit does not arrive on schedule?
Phone our Customer Care help line on 01372 723434. We will send a replacement unit the next working day.
Where can you deliver?
To any address within mainland UK, including Northern Ireland.
What does delivery cost?
Cost of delivery and return is included in the rental price.
How will my order be delivered?
By Royal Mail. In emergencies, we offer special next working day delivery for a small additional cost. Please select your choice of delivery on the checkout page.
Christmas Deliveries
Please note, our offices will be closed from 22nd December to 1st January, inclusive. We will be open between 9am and 3pm on 27th & 28th December to deal with any urgent requests. Our normal office hours resume again from 2nd January onwards.
Last guaranteed 2nd Class posting date to arrive before Christmas is Tuesday 18th December.
Next Working Day delivery will be despatched if placed before 2pm on 21st, 27th & 28th December.
From everyone at TensCare Ltd, we wish you a very merry Christmas and a wonderful New Year.
Using Maternity TENS
How early can the Maternity TENS be used?
At the first sign of any contractions
Should I practice using the Maternity TENS unit?
You are encouraged to try out the unit when it arrives, so that you are familiar with how it works and the sensation it produces. Remember, the pads are reuseable up to 30 times, as long as you store them correctly
Can the Maternity TENS unit be lent to a friend?
No, the Maternity TENS units are for single patient use, for specific reasons of hygiene
Can I use Maternity TENS if I am having a caesarean?
Yes, the unit can be used during labour. It can also help with discomfort after the birth by placing the pads next to the scar on Programme A or B
Returning the unit
How do I return the unit?
There are full instructions and a pre-paid envelope provided with the unit.
Discard the pads and leads. Put the unit in the pre-paid envelope, and take it the post office.
Ask for a “proof of posting”. This is free of charge and helps us to claim if the unit goes astray. If the machine goes missing and you can provide proof of posting, then you will not be liable for the full cost of the unit
What happens if the baby is late?
If the baby is late in arriving, a two-week FREE extension is offered. Simply call the Helpline on 01372 723434, quoting your name and postcode and the extension will be granted.
What happens if I lose the return paid addressed envelope?
You will need to purchase a padded bag and return the unit to us at
your own expense to TensCare.
TensCare Limited
9 Blenheim Road
Longmead Business Park
Epsom
Surrey KT19 9BE
Can I return the Maternity TENS rental unit to a Boots store?
If you ordered on-line, you must to return the unit to us by post. We supply the pre-paid envelope.
Only Boots Maternity TENS units can be returned to the Boots store from which it was hired.
