Powered by TensCare Ltd
Frequently Asked Questions
Using Maternity TENS
How early can the Maternity TENS be used?
At the first sign of any contractions.
Should I practice using the Maternity TENS unit?
You are encouraged to try out the unit when it arrives, so that you are familiar with how it works and the sensation it produces. Remember, the pads are reuseable up to 30 times, as long as you store them correctly.
Can the Maternity TENS unit be lent to a friend?
No, the Maternity TENS units are for single patient use, for specific reasons of hygiene
Can I use Maternity TENS if I am having a caesarean?
Yes, the unit can be used during labour. It can also help with discomfort after the birth by placing the pads next to the scar on Programme A or B.
Getting my delivery
Where can you deliver?
To any address within mainland UK, including Northern Ireland.
How will my order be delivered?
By Royal Mail 2nd class post. In emergencies, we offer special next working day delivery for a small additional cost. Please select your preferred delivery method on the checkout page.
What does delivery cost?
Standard delivery (and the return of rental units) is included in the price. Premium delivery options and prices are offered during checkout.
How late can I order Maternity TENS units?
We suggest having your Maternity TENS unit ready at 37 weeks so please make your purchase or rental reservation in good time, allowing a few days for postal delivery.
If a Maternity TENS unit is required more urgently, the checkout page allows you to select a next working-day special delivery service for a small additional cost. Special delivery orders must be placed before 3pm on a working day for same day despatch.
What if the Maternity TENS rental unit does not arrive on schedule?
Rental units will normally arrive at 37 weeks. If not, then please phone to check with our Customer Care help line on 01372 723434. We will send a replacement unit the next working day.
Why did my Maternity TENS rental unit arrive early?
Rental units are usually sent to arrive at 37 weeks. Around Christmas and some other times, we may send units a little earlier to ensure they arrive in good time. If the unit arrives early, you will not have to return it any earlier.
Placing a Maternity TENS rental order
How soon should I hire a Maternity TENS unit?
You can reserve a Maternity TENS unit as soon as you like and we will deliver it to your door at 37 weeks. Why not book now and tick another thing off your to-do list?
Is it available in stores?
These TENS units and rental services are only available from this website for direct delivery and cannot be reserved, bought or collected in store. Hired units also include a pre-paid envelope for easy return of the unit after use.
Cancellation of a rental reservation
Can I cancel my order?
If you cancel a Maternity TENS rental before it is sent out, then a full refund will be given.
If you cancel after the unit has been despatched then no refund can be given, even if it has not been used. This is for reasons of hygiene. Every unit, whether it has been used or not, will be refurbished on its return.
Deliveries during COVID-19
It has recently become clear that Royal Mail deliveries are facing unpredicatable delays due to increased demand and staff shortages in some areas of the UK. Delivery times can no longer be guaranteed and we have recently seen packages sent under our standard service take anywhere between 2 and 15 days to arrive.
Royal Mail information about Coronavirus service changes
To help you to receive your order more quickly, we have reduced the price of our next working-day courier delivery service to £4.50 (normally £6.95).
Returning a Maternity TENS rental unit
How do I return the unit?
There are full instructions and a pre-paid envelope provided with the unit.
Discard the pads and leads. Put the unit in the pre-paid envelope, and take it to the post office.
Ask for a “proof of posting”. This is free of charge and helps us to claim if the unit goes astray. If the machine goes missing and you can provide proof of posting, then you will not be liable for the full cost of the unit.
What happens if the baby is late?
If baby is late in arriving, a two-week FREE extension is offered. Simply call the Helpline on 01372 723434, quoting your name and postcode and the extension will be granted.
What happens if I lose the return paid addressed envelope?
You will need to purchase a padded bag and return the unit to us at your own expense to TensCare.
TensCare Limited
9 Blenheim Road
Longmead Business Park
Epsom
Surrey KT19 9BE
Can I return the Maternity TENS rental unit to a Boots store?
If you ordered on-line, you must to return the unit to us by post. We supply the pre-paid envelope.
